Pets eat things they shouldn’t, like their toys or a chocolate bar. Or they may jump off the bed and injure themselves. These unexpected accidents and illnesses can put a dent in your wallet. A torn ACL can cost about $3,300 to fix. Cancer treatments can easily run $5,000. Even a routine vaccination costs on average $270. So shouldn’t every member of your family have health insurance?
Pets Best pet insurance can cover illnesses, surgeries, cancer, and much more for your dog or cat. They also offer wellness coverage for routine care. Pet insurance reimburses you on your veterinary bills when your dog or cat gets sick or injured. Pet insurance helps you afford the best course of treatment, protects against major financial setbacks, and can give you peace of mind as a pet parent. Having a pet insurance plan allows you to focus on getting the best care for your pet without worrying about the financial burden.
Here are some other benefits of being a Pets Best customer:
Our fast and easy enrollment process means you can start protecting your pet sooner.
Address Mercer Voluntary Benefits 12421 Meredith Drive Urbandale, IA 50398 |
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Phone 1-855-861-4282 |
Hours M-F 9a-6p ET |
Email customer.service@mercer.com |
Dogs and cats of any breed can be enrolled in a pet insurance plan starting at 7 weeks old, up to any age.
Accident-Only Plan | BestBenefit Accident & Illness Plan |
Wellness Plan |
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Budget friendly plan. | Most popular and comprehensive plan. |
Can be added-on to the other two plans. |
Coverage for accidents only, no illnesses. | Accidents Examples: Broken bone, laceration,eating a toy or sock, etc. Illness Examples: Cancer, ear infection, allergies, diabetes, etc. | Coverage for items such as: Vaccinations, teeth cleaning, and flea & tick prevention. |
*Prices shown as monthly rates. Rates in WA state: Accident Plan is $7 for cats and $10 for dogs; EssentialWellness is $14 and BestWellness is $30. Discount not available in all states. Rate discounts apply to BestBenefit plans only and apply as follows: 5% group discount and 5% multiple-pet discount when insuring two or more pets. Pet Insurance offered and administered by Pets Best is underwritten by American Pet Insurance Company. Please visit www.americanpetinsurance.com to review all available pet health insurance products. Customer rating of 9.4 on Trustpilot as of 08/09/17.
Answers about the plan, including eligibility, options, enrollment, customer service and more.
Who is eligible?
Eligibility information is available on NGBenefitsLiveBrighter.com.
When can I enroll?
ANYTIME! After you have a quote, you can enroll immediately if you’d like.
Who is the provider?
How much will this coverage cost?
Thanks to your employer’s group rates, you’ll pay less for this coverage than you would for individual coverage you’d find on your own.
*Prices shown as monthly rates. Rates in WA state: Accident Plan is $7 for cats and $10 for dogs; EssentialWellness is $14 and BestWellness is $30. Discount not available in all states. Rate discounts are available in most states and apply to BestBenefit plans only. Discount apply as follows: 5% group discount and 5% multiple-pet discount when insurance two or more pets. Pet Insurance offered and administered by Pets Best is underwritten by American Pet Insurance Company. Please visit www.americanpetinsurance.com to review all available pet health insurance products. Customer rating of 9.4 on Trustpilot as of 08/09/17.
If I leave my employer, will I be able to keep my coverage?
When you leave or retire from your current employer, you can continue your coverage without interruption, subject to applicable law and the policies' terms and conditions. Although payroll deduction will no longer be available if you retire or leave your company, you can opt for other payment methods such as direct checking or bank account deduction, credit card billing or home billing. Higher rates may apply.
What's not covered?
When will coverage start?
How do I file a claim?
It’s easy. You can submit a claim online through our app by simply snapping a photo of your receipt. Or we take claims through email, fax, or mail. We process most claims within 5 days, and can deposit reimbursement right back to your bank account. Plus, our easy to use portal gives you real time access to manage your claims.
How does my veterinarian receive payment?
You pay your veterinarian directly and then submit a claim to us. We’ll adjust your claim and reimburse you according to your plan. We also have an vet direct reimbursement option if you would like your vet to be paid directly.
What is the 24/7 Pet Helpline and how does it work?
Every Pets Best policyholder has access to the 24/7 Pet Helpline! Speak to a veterinary expert any time day or night to get your pet health and behavior questions answered.
Are prescriptions covered under my policy?
Yes. Prescription medications to treat an accident and/or illness are covered. (Unless you opted to remove prescription coverage to lower your premium.)